Privacy Policy

1. Introduction

Genie AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, company name)
• Payment information (processed securely through our payment providers)
• Training data you upload to customize your AI assistant
• Communications with our support team

2.2 Information Collected Automatically

• Usage data (features used, interactions with the platform)
• Device and browser information
• IP address and location data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our services
• Process transactions and send related information
• Improve and personalize your experience
• Communicate with you about updates and promotions
• Ensure security and prevent fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service providers who assist in our operations
• Business partners with your consent
• Legal authorities when required by law

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including encryption, access controls, and regular security audits. We are SOC 2 Type II certified and GDPR compliant.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Port your data to another service
• Opt-out of marketing communications

7. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@genieai.com.